Frequently Asked Questions
Got Questions? We’ve Got Answers!
To help you get your head around the process, we have answered some frequently asked questions for you here.
What is Nasyana?
Our business name is Nasyana Business Services – Nasyana is a mixture of the owners names, Nase & yana (Liana). We are based in Gold Coast, Australia.
How long will it take?
3 – 5 business days for the initial draft to be presented to you, if you have a tight deadline please let us know.
How long does it take to design a logo, business card, flyer or brochure?
3 – 5 business days for the initial concepts based off what you have supplied to us and what you’re looking for, if you need to view something sooner please let us know.
Do you guys do other designs e.g wedding invitations?
Yes we do all designs, let us know what you’re after and we will provide a quote.
Do you guys do printing?
Yes we have been providing printing services for our clients all over Australia and have been with the same printing company since 2008. Let us know what you’re after and we will provide a quote and timeframe.
Does it cost for technical support?
Unlike other website companies, we provide ongoing support free of charge.
How easy is it to edit my website?
Very easy – similar to writing an email or updating your facebook.
If I need a shopping cart later on?
Of course – let us know and we can provide a quote and information according to what you need.
Are there fees for you to change my website?
Although we do not charge you for support, if there are significant changes that require our work we will charge you accordingly.
Are there any ongoing fees?
There are no ongoing fees for your website. Once you have paid for it, you own it in full and we can provide all files directly to you on disc or digitally at any time. If you opt to be hosted with our hosting company you will be charged a very competitive ongoing rate of $7 – $25 per month. Please note, there is no obligation to be hosted with our company although most of our packages come with 12 months free hosting which you are welcome to take advantage of.
One More Question?
If you have any other questions, please do not hesitate to contact Liana. She is almost always available unless she is on the line with another client and will be the person you deal with throughout the process. No passing the buck at NBS!